Globally adopted CES dashboard
Designed a customer effort survey dashboard with clear scoring and metrics, adopted across regions.
Technical account management leader with 17+ years across enterprise support, information security, and customer advocacy. I lead teams that guide enterprise customers through escalations, renewals, and onboarding, working alongside Sales, Product Management, Customer Success, and senior leadership, in person at customer sites and industry conferences as well as remotely. I also build the programs and tooling that fill the gaps I find along the way.
· resume.leeanderson.ca
linkedin.com/in/andersontlee · British Columbia, Canada
Designed a customer effort survey dashboard with clear scoring and metrics, adopted across regions.
Conceptualized, planned, and built the Career Hub, rolled out globally in July 2021.
Recognized for leadership that empowers others and drives customer-centric initiatives.